*24 x 7 x 2 Advanced replacement (with or without field engineer) within 2 hours of determining a part failure, 24 hours a day, 7 days a week
*24 x 7 x 4 Advanced replacement of hardware (with or without field engineer) within 4 hours of determining a part failure, 24 hours a day, 7 days a week
*8 x 5 x 4 Advanced replacement of hardware (with or without field engineer) within 4 hours of determining a part failure - 8 hours a day between 9am and 5pm, 5 days a week
*8 x 5 x NBD Advanced replacement of hardware next business day (with or without field engineer) between 9am and 5pm (order must be received before 3pm local depot time)- 8 hours a day, 5 days a week






